Those times are door to door in normal traffic, and they are the times we plan against. Stockholm's rush hours are roughly 07:00–09:00 and 15:30–18:00 on weekdays, and the E4 between Arlanda and the city is the stretch that suffers. If your meeting cannot move, we build the margin into the pick-up time rather than into an apology.
Arlanda: which terminal you will arrive in
Arlanda has three passenger terminals in use for arrivals. Terminal 5 handles most long-haul and non-Schengen flights, including arrivals from the United States, the United Kingdom and Asia. Terminal 2 takes a share of international traffic, and Terminal 4 is largely domestic and Schengen. Your chauffeur is told your flight number, not your terminal, and works out the rest.
How long it takes to get from your seat to the kerb matters more than most booking sites admit. On a Schengen arrival with hand luggage, 20 to 30 minutes is normal. Arriving from outside the Schengen area — from the US, the UK or Asia — budget 45 to 90 minutes once passport control and baggage reclaim are counted, and longer when several long-haul flights land together in the morning. This is precisely why our complimentary waiting time runs 50 minutes from touchdown rather than from a booking slot.
Cruise terminals and Stockholm Central
Stockholm has no single cruise terminal. Frihamnen and Värtahamnen sit a few kilometres north-east of the centre, around 42 km and 35 to 45 minutes from Arlanda. Stadsgården is in the city itself, below Södermalm. Nynäshamn, where the largest ships berth, is roughly 60 km south of Stockholm and 75 to 100 minutes from Arlanda. Guests routinely book a car for the wrong port, so tell us the ship's name and we will confirm the berth.
Stockholm Central Station is 5 to 15 minutes from most central hotels, and a common pick-up point for guests who arrive on the Arlanda Express and want a car onward to the archipelago or a countryside hotel.